Standard overdraft practices apply to every Town and Country account
Overdraft protection plans available to avoid overdraft fees
Review our Overdraft Solutions Options to learn more
Error, Information Request and Qualified Written RequestNOTICE: You may have certain rights under Federal Law related to resolving loan servicing errors and requesting information about your account. You may learn more about these rights by contacting our Solution Center at (866)770-3100. A written notice of potential loan servicing errors must be asserted to TCBMSI-Customer Relations Officer, 3601 Wabash Ave., Springfield, IL 62711, or emailed to firstname.lastname@example.org. The written notice is required to include the name of the borrower, account number, and description of the error believed to have occurred.
Town and Country Bank is regulated by the Federal Reserve Bank of Chicago. For accolades or complaints, please contact the Federal Reserve Bank directly.
Please also send us a copy to: Customer Relations Officer, 3601 Wabash Ave. Springfield, Illinois, 62711.
If there is no sensitive customer information you can send to the following email address:
Please note that Investments are not a deposit, not FDIC Insured, not insured by any federal government agency, not guaranteed by the bank and may go down in value.