What You Need to Know About Alvy+

It's almost here: A New Digital Banking Experience

On June 7th we will launch our enhanced digital banking called Alvy+. Our current online and mobile banking will receive an upgrade with more convenience, added security, and new features. 

  • Chat with us
  • Bank-to-bank transfers
  • Person-to-person payments
  • Two-Factor authentication (2FA)
  • Transaction history enhancements

How to Plan for Alvy+

To help you with an easy transition to Alvy+, here is what to plan for:

  • Know your login credentials. We will be disabling biometric login such as Face ID on June 6.
  • Verify your eStatement enrollment and authorized users before June 7. Please review our updated electronic document disclosure.
  • Be ready to download the new Alvy+ mobile app from your favorite app store on June 7.

Alvy+ FAQs

We understand change can be difficult, so we've put together frequently asked questions to help you prepare for Alvy+. 

 How will I log in when Alvy+ goes live?

You will log in using your existing username and password. Additionally, you'll be asked to provide a phone number in order to set up Two-Factor Authentication as additional security for your account.

 What is Two-Factor Authentication?

Two-Factor Authentication is a security feature that helps safeguard your account information when users provide two distinct forms of identification. To set up, you will need a phone number (mobile or landline); once this information is entered, you'll choose one of the three options to receive a one-time verification code:

  1. Text message to the mobile phone number entered;
  2. An automated phone call to the phone number entered; or
  3. Authenticator app (download the Authy app).

 How will I log in to the new mobile app?

Beginning June 7th, you will no longer be able to access your accounts via the Alvy mobile app. After this time, you will automatically receive a prompt to download the new version, called Alvy+. Please note that biometrics, like Face ID, will not work for your initial log in to the app. Be sure you know your username and password prior to June 7th. Once you have successfully logged in to Alvy+, you can turn on biometric access again.

I use biometrics, like Face ID to log in. Will this still work?

Biometrics, like Face ID or thumbprint log in, will not work for your initial log in to the app. Be sure you know your username and password prior to June 7th. Once you have successfully logged in to Alvy+, you can turn on biometric access again.

Will I have to re-enroll in eStatements?

No, your electronic statement preferences will carry over, so no need to enroll again. We recommend verifying authorized users for your eStatements as those users will transition over. 

Will my transaction history be available with Alvy+?

Yes, all transactions you currently see will transition over to Alvy+.

Will my bill payees and scheduled payments continue with Alvy+?

Yes, all bill payees and scheduled payments will transition over with Alvy+.