It's Here! Say Hello to Alvy+

It's Here! A New Digital Banking Experience

Alvy+ is our new digital banking experience. You will notice similarities to our previous digital banking platform, but with convenience upgrades, added security, and new features, including:

View account balances and transaction history
Pay bills
Transfer funds
Accept payments online
Chat with us
Make person-to-person payments
Deposit checks by simply taking a photo
Review and download your statement
Manage your debit card within the app—order a new card, suspend an existing card, or report your card lost or stolen
Sync accounts, establish budgets- and set goals using our Money Manager

Alvy+ FAQs

We understand change can be difficult, so we've put together frequently asked questions to help you transition to Alvy+.

How do I log in to Alvy+?

Beginning June 7th, you will no longer be able to access your accounts via the Alvy mobile app. When attempting to login to Alvy, you will automatically receive a prompt to download the new version, called Alvy+. Please note that biometrics, like Face ID, will not work for your initial login to the app. Be sure you know your username and password. You will log in using your existing username and password. Once you have successfully logged in to Alvy+, you can turn on biometric access again.

Additionally, you'll be asked to provide a phone number in order to set up Two-Factor Authentication as additional security for your account.

What is Two-Factor Authentication?

Two-Factor Authentication is a security feature that helps safeguard your account information when users provide two distinct forms of identification. To set up, you will need a phone number (mobile or landline); once this information is entered, you'll choose one of the three options to receive a one-time verification code:

Text message to the mobile phone number entered;
An automated phone call to the phone number entered; or
Authenticator app (download the Authy app).

Will I have to re-enroll in eStatements?

No, your electronic statement preferences will carry over, so no need to enroll again. We recommend verifying authorized users for your eStatements as those users will transition over.

Will my transaction history be available with Alvy+?

Yes, all transactions previously available in the Alvy app will transition over to Alvy+.

Will my bill payees and scheduled payments continue with Alvy+?

Yes, all bill payees and scheduled payments will transition over with Alvy+.

As a Cash Management user, what changes do I need to know?

Alvy+ has a refreshed login page. Know your login credentials as they will not change. Face and Touch ID is disabled until you log in with your username and password. Once in Alvy+, you will be able to reestablish Face and Touch ID.
To access Cash Management, log in as usual. From the main menu, click on Cash Management. Enter in the secure token code. Execute Cash Management functions as normal.
To access electronic statements, log in as usual. From the main menu, click on eStatements.

How will ACH and Wire Origination work?

ACH and Wire Origination are available using the mobile app. For help with this new functionality, consult one of our Treasury Management Bankers.

Will QuickBooks work the same?

Yes, it works the same. If you're experiencing issues with the bank connection, we recommend updating the connection. You can do this by:

Sign in to QuickBooks
Go to Bookkeeping, and select Transactions
Go to Banking, and select Update. (You may have to add the new website and choose the bank name, "Town and Country Bank"

Unfortunately we are experiencing a delay with Intuit (QuickBooks and Quicken) re-connecting to our bank following our Internet Banking upgrade. Our technicians have escalated this issue with Intuit and expect to have full resolution within 5-7 business days. We appreciate your patience during this delay. Please let us know if you have issues re-connecting and we will follow-up with you directly once this issue has been resolved.