Meeting Your Financial Well-Being During COVID-19

Request a Financial Review

We understand our customers may face financial hardship as a result of the COVID-19 pandemic. Please know we are here to help and encourage those who may be impacted to contact us to discuss how we might be of assistance. Meet with one of our bankers to discuss your financial needs today.

For Businesses and Consumers

Business Banking

Small businesses are the backbone of our community, and as we slowly return to some sense of normalcy, so will our economy. As a business owner, are you concerned about what the aftermath of COVID-19 means for you and your business? Our experienced team of business bankers are here to help. Request a business financial review today with one of our bankers to discuss the financial strength of your business in conjunction with your future plans.

Request Business Financial Review

Consumer Banking

Feel like it's time to discuss your personal banking needs with one of our bankers? When you schedule a financial review with us, we take the time to sit down with you to review your current personal finances in conjunction with your lifestyle and goals. It's likely the products you opened years ago may not be meeting your needs today, which means we could help you end unnecessary fees and earn the best rates for your money.

Request Personal Financial Review

  For Homeowners

We realize some of you may face financial challenges as a result of COVID-19. Town and Country Banc Mortgage Services is prepared to offer assistance to those impacted by their ability to make their mortgage payment. 

If you have experienced the loss of a job, loss of income, or illness due to COVID-19 and would like assistance, please fill out this online form. We will review the information provided and be in touch with your options for financial relief.

Operational Updates

Town and Country Bank and Peoples Prosperity Bank is committed to assisting our customers and communities throughout the COVID-19 pandemic. As we continue to evaluate this global pandemic, we’re balancing operational responsibilities while supporting our staff to manage their personal responsibilities.

Lobby Hours

Effective Monday, June 29th, all lobbies at each of our 11 branch locations have re-opened for walk-in traffic with reduced hours of 9:00 AM - 4:00 PM, Monday - Friday. Our Buffalo branch's lobby is an exception as this location has resumed regular business hours of 10:00 AM - 4:00 PM, Monday - Tuesday, Thursday - Friday, and 9:00 AM - 12:00 PM on Saturday. This location is closed on Wednesday.

Effective Saturday, October 3rd, our Ash and MacArthur location will reintroduce Saturday lobby hours of 9:00 AM - 12:00 PM. Customers entering our lobbies must practice social distancing of six feet while wearing a face mask. Upon entry, our bankers will ask customers to lower their masks briefly for identification.

All remaining branch locations, with the exceptions of our Decatur and Buffalo branches, will continue to operate as drive-thru only facilities on Saturdays. Our Decatur branch is closed entirely on Saturdays, while our Buffalo branch lobby is available for walk-in traffic from 9:00 AM - 12:00 PM on Saturdays.

Drive-Thru Hours

With the referenced hours below, each branch location is also serving customers through their drive-thrus. The Customer Service Solution Center is available to further assist with all your banking needs with extended hours.

Monday – Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM

Exceptions: Decatur is closed entirely on Saturday, and Buffalo will resume regular hours listed above for both its lobby and drive-thru.

Customer Service Solution Center

Our Customer Service Solution Center can be reached at 1-866-770-3100 and is available to further help with all your banking needs with the following extended hours.

Monday – Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM – 12:00 PM

 Alternative Ways to Bank

There are other ways you can bank with us when it's convenient for you.

  • ATMs - We have ATMS located at each branch location and are part of the MoneyPass ATM Network, which means you can make surcharge-free withdrawals at over 25,000 ATMs nationwide. Find a location close to you.
  • Online and Mobile Banking - Our Online and Mobile Banking services are always available for you to conduct your banking business, such as check account balances, deposit checks, and get account history. If you are not enrolled in Online Banking and need assistance, please contact our Solution Center at 1-866-770-3100.
  • Apply for a Home Loan - Our mortgage lenders continue to be available to assist you with your home loan needs, including refinancing an existing mortgage. We continue to process applications and work to get customers to the closing table as quickly as possible. Apply for a home loan today.
  • Open an Account Online or Apply for a Loan - We offer the ability to open accounts and apply for a personal loan online. Get started today!