Contact the Customer Service Solution Center
We're here to help. Receive answers to your questions by visiting one of our locations, giving us a call, sending us an email, or messaging us by filling out the secure form below. Our financial experts are here to fulfill our mission of empowering the financial well-being of our communities, one person at a time.
Connect with Us via SMS and Email
To better connect with you, we now offer more fine-tuned control of how and when you hear from us. Sign up to receive text alerts and email messages today!
For accolades or complaints, please provide us with customer feedback by sending a letter to:
Customer Service Solution Center
3601 W. Wabash Ave.
Springfield, IL 62711
If there is no sensitive customer information, such as social security or account numbers, you can send feedback via email to email@example.com.
Update Contact Information
Have you recently changed your address, phone number, or other important contact information? Let us know! You can update your contact information safely online here.
You may also visit one of our 10 convenient locations for assistance with updating your contact information.