Meeting Your Financial Well-Being During COVID-19

Operational Updates

Town and Country Bank and Peoples Prosperity Bank is committed to assisting our customers and communities throughout the COVID-19 pandemic. As we continue to evaluate this unprecedented situation, we’re balancing operational responsibilities while supporting our staff to manage their personal responsibilities.

Branch Lobby Access and Drive-Thru Hours

Effective Monday, April 12th, our branch lobbies and drive-thrus are operating under the following hours:

Lobby Hours

  • Monday-Friday: 8:30 AM - 5:00 PM
  • Saturday: 9:00 AM - 12:00 PM

Drive-Thru Hours

  • Monday-Thursday: 8:30 AM - 5:00 PM
  • Friday: 8:30 AM - 5:30 PM
  • Saturday: 9:00 AM - 12:00 PM

Exceptions

  • Buffalo is operating 10:00 AM - 4:00 PM (Monday, Tuesday, Thursday, and Friday), 9:00 AM - 12:00 PM (Saturday), and remaining closed on Wednesday.
  • Bloomington is operating 9:00 AM - 2:30 PM (Monday-Friday), with lending services by appointment.
  • Fairview Heights and Edwardsville are operating as drive-thru only on Saturday.
  • Decatur is closed on Saturday.

Personal Financial Reviews

We invite you to schedule a personal financial review with one of our experienced retail bankers, who will discuss how we can help meet your financial goals in a variety of ways.

Our mission is to empower the financial well-being of our communities, one person at a time.

Request a Personal Financial Review

Business Financial Reviews

We invite you to schedule a business financial review with a member of our business banking team, who will examine the financial strength of your business in conjunction with your future plans.

Your business is essential. We're here to help back your business with our optimal banking solutions!

Request a Business Financial Review

Customers entering our lobbies must practice social distancing of six feet while wearing a face covering. Upon entry, our bankers will ask customers to lower their masks briefly for identification.

Customer Service Solution Center

Our Customer Service Solution Center can be reached at 1-866-770-3100 and is available to further help with all your banking needs with the following extended hours:

Monday – Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM – 12:00 PM

 Alternative Ways to Bank

There are other ways you can bank with us when it's convenient for you.

  • ATMs - We have ATMS located at each branch location and are part of the MoneyPass ATM Network, which means you can make surcharge-free withdrawals at over 25,000 ATMs nationwide. Find a location close to you.
  • Online and Mobile Banking - Our Online and Mobile Banking services are always available for you to conduct your banking business, such as check account balances, deposit checks, and get account history. If you are not enrolled in Online Banking and need assistance, please contact our Solution Center at 1-866-770-3100.
  • Apply for a Home Loan - Our mortgage lenders continue to be available to assist you with your home loan needs, including refinancing an existing mortgage. We continue to process applications and work to get customers to the closing table as quickly as possible. Apply for a home loan today.
  • Open an Account Online or Apply for a Loan - We offer the ability to open accounts and apply for a personal loan online. Get started today!

  Assistance for Homeowners

We realize some individuals may be facing financial challenges as a result of COVID-19. Town and Country Banc Mortgage Services, Inc. is prepared to offer assistance to those impacted by their ability to make their mortgage payment.

If you have experienced the loss of a job, loss of income, or illness due to COVID-19 and would like assistance, please fill out this online form today. We will review the information provided and be in touch with your options for financial relief.