Coronavirus (COVID-19) Updates and Financial Relief Resources

Town and Country Bank and Peoples Prosperity Bank is committed to assisting our customers and community during the COVID-19 pandemic situation. As we continue to evaluate this global pandemic, we’re balancing operational responsibilities while supporting our staff to manage their personal responsibilities. To assist with this, we will resume regular business hours effective on Monday, March 30th, to serve you through all our drive-thrus. We continue to restrict access in all our branch lobbies until further notice except at our Mt. Zion, Lincoln, and Quincy locations. Beginning Monday, June 1st, lobby hours for those three locations will be 9:00 AM - 4:00 PM, Monday - Friday. The Customer Service Solution Center is available to help with all your banking needs with extended hours.

Drive-Thru Services

Monday – Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Exceptions: Buffalo is closed Wednesday, and Decatur is closed on Saturday.

Customer Service Solution Center (1-866-770-3100)

Monday – Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM – 12:00 PM

Here are other ways you can bank with us when it’s convenient for you.

  • ATMs – We have ATMs located at each branch location and are part of the MoneyPass ATM Network, which means you can make surcharge-free withdrawals at over 25,000 ATMs nationwide. Find a location close to you.
  • Online banking – Our online and mobile banking are always available for you to conduct your banking business, such as check account balances, deposit checks, and get account history. If you are not enrolled in online banking and need assistance, please contact our Solution Center at 1-866-770-3100.
  • Apply for a home loan – Our mortgage lenders continue to be available to assist you with your home loan needs, including refinancing an existing mortgage. We continue to process applications and work to get customers to the closing table as quickly as possible. Apply for a home loan today.
  • Open an account online or apply for a loan – We offer the ability to open accounts and apply for a personal loan online. Get started today!

Financial Relief

We understand our customers may face financial hardship as a result of this pandemic situation. Please know we are here to help and encourage those who may be impacted to contact us to discuss how we might be of assistance.

For Businesses

Apply for the SBA PPP Loan

We encourage you to connect with our team of bankers to discuss the specifics of your situation and how we can help.

TREASURY MANAGEMENT

Many of our treasury management products and services can help businesses be efficient during a time with reduced or remote staff, as well as preventing fraud.

  • Cash Management and Bill Pay will allow you to pay your vendors and collect from clients electronically.
  • Remote deposit capture allows you to deposit checks from your desk or mobile phone.
  • Merchant processing allows you to accept debit and credit cards via a virtual terminal or mobile phone.
  • Positive Pay and ACH Filters help prevent nearly all check and electronic banking fraud.
  • Lockbox Services are robust payment processing options where your customers can mail payments to a designated post office box; they are processed and deposited, thus increasing your cash flow.

FDIC INSURED DEPOSITS

Place your deposits within products that provide FDIC insurance while earning interest.

  • Conventional FDIC deposit products for FDIC insurance up to $250,000 per depositor.
  • CDARS and ICS for multi-million-dollar FDIC insurance.

OTHER RESOURCES

Recognizing there are other aspects than the financial impact on business, we thought these links could be useful at a time like this.

  For Homeowners

We realize some of you may face financial challenges as a result of COVID-19. Town and Country Banc Mortgage Services is prepared to offer assistance to those impacted by their ability to make their mortgage payment. 

If you have experienced the loss of a job, loss of income, or illness due to COVID-19 and would like assistance, please fill out this online form. We will review the information provided and be in touch with your options for financial relief.

 For Consumers

FINANCIAL SUPPORT

We further understand that a number of our personal banking customers might experience financial hardships due to COVID-19. If you need any assistance throughout this time, please contact us today.

THE CORONAVIRUS AID, RELIEF, AND ECONOMIC SECURITY (CARES) ACT

The Coronavirus Aid, Relief, and Economic Security (CARES) Act is bringing relief to those suffering the impact of the COVID-19 pandemic in the United States. Listed below are items that will affect our customers who have IRA and HSA accounts with us.

  • You now have until July 15 to make your 2019 IRA or HSA contribution
  • The IRS 10% penalty for early distributions from IRA’s will be waived for COVID-19 related incidents
  • The required minimum distribution for 2020 has been suspended