Peoples Prosperity Bank, a division of Town and Country Bank

Dear Friends,

We are driven to create the kind of bank you and your family deserve. A bank that understands that it is much more about meeting your needs and helping you create a better financial reality than it is about simply selling our products and services. We want people to feel less anxious about their financial situation and to feel more empowered.

That is what makes Town and Country Bank and Peoples Prosperity Bank unique.

We are excited to open our new location in Quincy, Illinois under the trade name Peoples Prosperity Bank, a division of Town and Country Bank. Despite the different names, we are one bank sharing the same services and product offerings including comprehensive lines of retail, commercial, agricultural and mortgage banking as well as trust and investment services to families, businesses and organizations.

We look forward to serving you at all of our locations in Springfield, Decatur, Mt. Zion, Forsyth and now Quincy. We hope to see you soon!

Sincerely,

Micah Bartlett
President & CEO
Town and Country Bank & Peoples Prosperity Bank

Frequently Asked Questions

What is the cut off time for Bill Pay transactions to occur on the same business day?

12-noon each business day for both electronic payments and paper checks.

Is my loan account number changing?

Yes. Your current loan account number is generally 10 or 11 digits. Starting from the right, we will use only the first 9 digits of your current loan account number.

Can I access my account through my smart device?

Yes. Mobile banking customers can access their accounts via a mobile-friendly device at www.ourprosperity.mobi.

Will you automatically convert my Bill Pay vendors?

Yes. Your Bill Pay will carry over to your new account. However, your bill pay history will not. (see 3rd point under online services)

Will I get a new Debit or ATM card?

Yes.  You will receive a new card in the mail the first week of May .  You will be able to use this card after 5:00p.m. on Friday, May 18th. Your current Associated card will no longer work after this time.

Do I need to do anything if I use my Debit/ATM card to make recurring payments?

Yes.  If you happen to use your card to make recurring payments  (instead of ACH), you will need to notify your organization or business of the card number change.

What is my daily purchase limit when I use choose a Debit card signature transaction?

$1,000

Will I continue to receive two free boxes of checks for the Classic Advantage accounts? 

Initially, we are providing one free box of checks.  But the benefits that you formerly enjoyed on your account (i.e. up to two free boxes of checks per year and complimentary cashier's checks) have not changed.

Will all my bill payments carry over?

Yes, your bill payment information including name, address, account number and last payment date will transfer to Peoples Prosperity Bank's online banking bill payment service.

Will my direct deposit get changed and will I have my money?   

Yes, we are working closely with Associated Bank to ensure there will be no interruption or delay.  However, because we are changing the routing number, this change does require the cooperation of your employer or the social security administration.  Although extremely unlikely, we will contact you if we need your assistance in secuiring the final solution. 

I get my business checks from Sam's.  How are you going to replace them?

Peoples Prosperity Bank is offering a credit of up to $175 for those business customers who use a check vendor other than Deluxe.  Bring us your current remaining stock and we will help you place your order today.  Or, bring us your receipt after you re-order and we will reimburse you up to $175.

I have a stamp for my checks for "Deposit Only".  Can I still use it?

Yes, as long as it only states "For Deposit Only".

If I get my account free now, am I going to pay a fee with Peoples Prosperity Bank?

Careful consideration was given to the transition from Associated's products to those offered by Peoples Prosperity Bank.  Our number one goal was to minimize the adverse impact to the customer and, in fact, we feel we achieved that goal.  Please call your banker today and they will help determine if you are in the account that best meets your needs.

Will my statements still come at the same time?

Most business account statements will be generated as of the last day of each month.  All other business and personal account statements will be generated as of the 18th.  Statements are mailed within two business days of their printing.

Will you open another bank location in Quincy?

Peoples Prosperity Bank is committed to growing its presence in Quincy and the surrounding area.

 

How can I activate my new Debit or ATM card?

You do not have to do anything.  Your card will automatically become active at 5:00p.m. on Friday May 18, 2012.  At this time, please destroy your old card and begin using your new card immediately. 

Your PIN will arrive in the mail 4 days after you receive your card.  You have the option of changing your PIN in person at the branch.

What is my daily limit for cash withdrawals or purchases when I choose a Debit/ATM card PIN transaction?

$500

I currently authorize my [i.e utility company; health club] to charge my checking account each month. And, my paycheck [or social security] is directly deposited to my account. Will these events carry over to Peoples Prosperity Bank?

Yes, we will notify the organization or business originating your transaction of the change.  In the unlikely event they fail to make the necessary change, we will contact you approximately 45-60 days after the acquisition.

Until the change is effected by the organization or business, these transactions may post a day later than normal.

Is my deposit (savings, checking, CD, money market) account number changing?

No. Your current account number will be the same when banking at Peoples Prosperity Bank.

Will I have access to online history after the Quincy branch of Associated Bank becomes Peoples Prosperity Bank?

No.  At approximately 5:00 p.m. on Friday, May 18th, Quincy Associated Bank customers will no longer have access to their account or its history.  We suggest that you print or save any information you need.  And, you will receive a final paper statement from Associated as of close of business on May 18.

To access your Associated Bank account history after May 18th, please call Associated Bank’s Customer Care Line at 800.236.8866. 

I am an online and mobile banking customer now. How I can access my accounts after May 18?

Go to www.ourprosperity.com to access your account online where you can track transactions, pay bills, and transfer money.  Your new online account with Peoples Prosperity Bank will automatically be established and active on May 21.  You will receive your new user id and personal identification number on or around May 10.

Can I make my Associated Bank credit card payment at the branch? 

Associated Bank has chosen to keep your credit card.  Therefore, we are not able to accept payments. 

I am concerned about losing my online banking history.  What if I don't print it?

History is not being transferred to Peoples Prosperity Bank.  You may continue to contact Associated's Customer Care Center at 800.236.8866 for historical information.  Or, prior to May 18, you may come in to the 706 Maine Street location and we will be happy to print your statements for you.  If you receive e-statements, you may wish to save historical statement files onto your computer's hard drive or your virutal server.

I do not have a minimum balance on my savings now since I have a checking account.  With Peoples Prosperity Bank, now I have to have $100?

Most savings accounts carry a $100 minimum balance requirement.  The exceptions are health savings accounts and accounts for minors for which there is no minimum balance.

Where are Peoples Prosperity Bank, a division of Town and Country Bank, ATM machines located?

In addition to the ATM at our 706 Maine Street facility, we also have free ATMs available inside the Quincy businesses located at:

  • 1801 Broadway
  • 2695 North 12th Street
  • 2401 State Street
  • 4727 State Street
  • And in the Q Center at 36th Broadway (behind Wendy’s)

Your Debit/ATM card is also connected to the MoneyPass network, giving you access to more than 22,000 ATMs across the US.  To find your nearest location or to download the MoneyPass app for your mobile device, visit www.moneypass.com.

You may also use any Town and Country Bank ATM machines located at their branches.

Springfield

  • 2401 Wabash Avenue
  • 3601 Wabash Avenue
  • 2601 North Dirksen Parkway
  • 1925 S. MacArthur Blvd.

Decatur

  • 445 North Franklin

Forsyth

  • 107 East Highland Drive

Mt. Zion

  • 1645 State Highway 121

When can I access my Peoples Prosperity Bank, a division of Town and Country Bank, account online?

Your account will be available online through the Web site on May 21st.

If you do not have online banking and would like to set it up, please call Peoples Prosperity Bank, a division of Town and Country Bank, at 866.770.3100 or come into the 706 Maine Street location.

Does Peoples Prosperity Bank, a division of Town and Country Bank, have a credit card with cash back?

Peoples Prosperity Bank, a division of Town and Country Bank, offers a rewards credit card and one reward option is cash back.

Is my Home Equity Loan (HELOC) going to be transferred to Peoples Prosperity Bank, a division of Town and Country Bank?

We are not able to service your HELOC with credit card access and therefore it is staying with Associated Bank.  We would like the opportunity to determine if Peoples Prosperity Bank, a division of Town and Country Bank, has a solution that will work for you.  Please call or come in to the 706 Maine Street location to learn more about how we can help.

Will Peoples Prosperity Bank, a division of Town and Country Bank, offer coverage to protect my loans in the future, like Associated had on my loan?  What about my complimentary $1,000 insurance coverage attached to my checking account? 

Although Peoples Prosperity Bank, a division of Town and Country Bank, does not offer all types of coverage today, we continue to evaluate insurance programs to identify those that provide value to our customers.  And, yes, we look forward to offering many similar programs.

Will the free ATM lcoations have any lettering on the machines identifying Peoples Prosperity Bank, a division of Town and Country Bank?

The Peoples Prosperity Bank, a division of Town and Country Bank, logo will appear on the ATM screen along with other participating bank logos.  There will be no signage on the ATM's exterior.  In addition to the ATM located in the Q-Center, free ATMs are located in the Ayerco stations, which are also known as Phillips 66.

Can I get a debit card on my savings account through Peoples Prosperity Bank, a division of Town and Country Bank?

We offer ATM-only cards on savings accounts.

Are you positive Peoples Prosperity Bank, a division of Town and Country Bank, will get my payments made on time? 

Yes!  Our team is working hard to ensure that there will be no interruption of these payments.

Can I use my same checks?

No.  Even though your account number will be the same, your routing number will be different.

If you order your checks through Deluxe, Peoples Prosperity Bank, a division of Town and Country Bank, will automatically provide one box of replacement checks for individuals and businesses.  New checks for consumers and business will arrive at your doorsteps the week of May 14th.

If you currently have a checking account with Associated Bank and order your checks through a different company, on May 14, 2012, Peoples Prosperity Bank, a division of Town and Country Bank, will provide 20 starter checks for use after May 18, 2012.  You need to make sure you order new checks with the changed information as displayed on your starter checks.  

For business accounts who order checks through a different company, please call Peoples Prosperity Bank at 866.770.3100 to receive special assistance on your new check order.

I have authorized Associated (my bank) to withdraw funds from an account at another financial institution to make my loan payment at Associated (my current financial institution). Will this carry over to Peoples Prosperity Bank, a division of Town and Country Bank?

Yes.  However, we will ask you to sign a new agreement that allows Peoples Prosperity Bank, a division of Town and Country Bank, to continue these transfers.   You will receive this notice in the mail in the coming weeks.  Please sign and return in the postage paid envelope or drop it off at 706 Maine Street during regular business hours.

Payments from your account will be made on the day before a non-business day.  For example, if your payment falls on a Saturday, your payment will be made on the Friday before.

If you are one of the few customers whose account is being transferred but who have a loan that is NOT being transferred, you will need to contact Associated Bank's Customer Care Line at 800.236.8866 with any questions.  You will not need to sign a new agreement.