Frequently Asked Questions

What is a community bank?

Unlike multi-state and multi-national banks, a community bank is locally owned and operated. We offer all the all the standard banking services including checking, savings, loans, mortgages, trusts and investments, safe deposit boxes, etc. for both consumers and business customers.

The advantage of banking with a community bank is that we are locally owned and operated. This means that all lending decisions are made locally by people who understand the unique challenges and financial needs of the business people and residents who live and work Central Illinois.

But don't assume that your money is not safe in a community bank just because it is smaller. Community banks are governed by the same laws that govern the bigger banks and your money is insured by the FDIC.

Where are your ATMs located?

In addition to the ATMs at our banking facilities, free ATMs are also located inside various Qik-n-EZ locations throughout Central Illinois.

Bloomington
1607 Morrissey Drive

Lincoln
520 Keokuk Street

Normal
1510 Vernon Avenue
1609 North Main Street

Pana
301 South Poplar

Shelbyville
615 North Cedar Road

Springfield
2800 Peoria Road
1230 Toronto Road
1995 West Monroe Street
1101 Stevenson Drive
430 North Grand Avenue East

What holidays are you closed?

  • New Years Day
  • Martin Luther King Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas
  • Early close Christmas Eve (1:00p.m.) 

Can I access my account through my mobile phone?

Of course – tcbmobile.mobi

What is the bank's routing number?

Town and Country Bank's routing number is 071123262.

How do I locate the Bank's routing number on my checks?

To locate the numbers, look at the bottom of your Town and Country personal checks. The first nine numbers in the series is the bank's routing number. The last series of numbers it that particular check's check number.

For business accounts, the second set of numbers on the business check is the routing number.

How can I correspond with the bank?

Mail: PO Box 13255, Springfield, Illinois 62791

E-mail: support@townandcountrybank.com

Phone: 217.787.3100

What is the Solution Center?

When individuals call a specific location or our main phone number (217.787.3100), all incoming calls are received by the bank's Solution Center staff. Connecting calls to any employee at your request is just the beginning of what they do. The Solution Center specializes in answering inquiries on checking and savings accounts, CD's, current loans and mortgages, online banking and the Anytime Line. Ordering checks, assisting with stop payments and any issues you may be having with your debit card are a few more things to add to the list. Our Solution Center strives to decrease the amount of time you have to be on hold and the number of times your call gets transferred.

I'm locked out of my online bank account. What do I do?

Call us at 217.787.3100 during regular business hours and we will reset your account. Not a problem.

Does Town and Country provide assistance to those trying to rebuild their credit?

Yes.  The bank provides a service called Opportunity Checking to help you on your way to improving your credit score and building savings.

While you are listed on ChexSystems, you can take advantage of this checking account while regaining financial stability. Account holders are subject to a monthly service fee, and also have access to online banking and bill pay.

Does the bank have any special accounts for seniors?

Yes.  Designed especially for our community’s senior citizens, the Senior Account allows you to access your accounts online, as well as take advantage of online bill pay. There is no maintenance fee or minimum daily balance required.  You must be 65 or better to utilize this account.

How do I report a lost or stolen card?

Please let the operator know you are a Town and Country Bank customer.  You'll be asked to verify your personal data.

  • 866.770.3100 - The Bank's toll free number to call from 8:00 am - 5:00 pm Monday through Friday to report any lost/stolen card.
  • 866.546.8273 - After hours number to report a lost/stolen Visa Check Card (Debit Card).
  • 800.558.3424 - After hours number to report a lost/stolen Personal Visa Credit Card.
  • 866.552.8855 - After hours number to report a lost/stolen Business Visa Credit Card.

My debit card is lost or stolen. What do I do?

Call our toll free number, 866.770.3100 and speak to one of our Solution Center representatives.